1. What are Cuts, Screens, Dies and Set-up Charges?

Depending upon the production method, the item and the price structured charged, a set-up charge may apply. Generally, manufacturers maintain files for a maximum of 24 months. Reorders placed after the 24 month period will require a new set-up charge.

2. Is shipping & handling free?

Prices do not include shipping & handling charges. All products are shipped F.O.B. factory. Shipping & handling will be added to your final invoice.

3. What are acceptable formats, platforms and sizes for artwork?

All suppliers require clean, sharp black and white artwork for reproduction of custom logos, unless specifically noted. Artwork should be color separated for multi-color imprints. Letterheads, yellow page advertisements or photocopies are not generally accepted to provide acceptable printing results. If you cannot supply camera-ready art, our in-house Art Department will prepare most logos from customer's copy for a nominal fee.

4. Can I fax you a copy of my logo?

Sure! Faxes won't produce a clean enough image to reproduce on your imprint, but our talented staff can recreate your logo to get the job done to your satisfaction. Camera-ready artwork is best, but if you don't have it, we can fix what you have.

5. Can I get a sample of a product before I order?

Absolutely! Most items are available for sample, and some sample requests are free of charge. However, there may be a nominal fee on the more expensive items, or for shipping charges from the factory.

6. I can't find a specific item, can you help?

We offer a wide variety of products in addition to those you see listed on our web site. If you need additional help locating a specific product, please contact us!

7. What are Under-run or Over-runs?

Due to the very nature of automated high-speed production equipment and methods it is not possible to guarantee exact quantities. It is industry standard practice to allow for an under or over run of 5% on certain items. Some items even run as much as 30% over run in higher quantities. Invoices will reflect the actual quantity shipped.